a365 Privacy Policy

a365 is an online gaming and betting platform that provides casino games, slots, live casino, and sports betting services including cricket, for users in Bangladesh. This Privacy Policy ("Policy") gives a full and transparent account of how personal information of users is handled when using a365's website and related services.

This Policy is an integral part of a365's Terms and Conditions. By using our services, you are considered to have agreed to all the terms of this Policy. You are requested to read this Policy carefully before creating an account, logging in, or using any service on this platform.

The words "we", "our", or "a365" used in this Policy refer directly to the platform. "You" or "user" refers to any person or entity who is using or intends to use a365's services.

a365 collects certain information to run its services smoothly and to improve the user experience. This information is divided into two main categories:

2.1 Personally Identifiable Information

• Full name and date of birth
• Email address and mobile number
• National ID or passport details (for identity verification)
• Payment account details — such as bKash, Nagad, or Rocket numbers or bank account details
• Current address

2.2 Technical and Behavioural Information

• IP address and device type
• Browser information and operating system
• Session duration, pages visited, and click patterns
• Game history, bet records, and transaction details
• Preferences stored through cookies and local storage

Only information necessary for providing the service is collected. No irrelevant or excessive information is requested.

a365 collects information through various means. In each method, every effort is made to ensure maximum convenience and security for the user:

3.1 Information Provided Directly

Information you provide directly during account registration, the identity verification process, when making deposit or withdrawal requests, and when contacting customer support is collected.

3.2 Automatically Collected Information

When you use the a365 website or mobile app, technical information — such as IP address, browser version, and session data — is automatically logged on our servers.

3.3 Through Third Parties

Certain information may also be received from payment processors or identity verification partner organisations. In such cases, the respective third party's own privacy policy will also apply.

a365 uses the information collected only for the specific purposes listed below:

• Creating, managing, and securing accounts
• Processing deposits, withdrawals, and other financial transactions
• Providing customer service and responding to support requests
• Reviewing and improving platform performance
• Complying with applicable laws and regulations and preventing fraud
• Creating a personalised experience based on your preferences
• Informing you about relevant promotions and offers
• Monitoring user activity to support responsible gaming

Your information will not be used for any purpose beyond those stated. If information needs to be used for a new purpose in the future, this Policy will be updated accordingly and you will be notified.

a365 never sells your personal information. However, in certain specific situations, limited information may be shared with trusted partners:

5.1 Service Provider Partners

Necessary information may be provided to selected third parties for payment processing (such as partners facilitating bKash, Nagad, Rocket, or bank transfers), identity verification, and technology infrastructure management. These organisations may use the information only for the designated purpose.

5.2 Legal Obligations

If any authority requests information for legal reasons, that information may be provided in compliance with applicable law. Only the specific information requested will be disclosed.

5.3 Business Restructuring

If there is any change in the company's ownership or business structure, user information may be transferred to the new authority. In such an event, the terms of this Privacy Policy will continue to apply and users will be notified in advance.

a365 uses modern technical and organisational measures to keep your information secure. Notable among these are:

• All data transfers are secured using SSL (Secure Socket Layer) encryption
• Passwords and sensitive information are stored using hashing and encryption
• Firewalls and access control systems are in place to prevent unauthorised access to servers and databases
• Regular security audits and vulnerability assessments are conducted
• Among staff, only authorised personnel have access to information they need

6.1 Data Retention Period

Information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a period of time due to legal and financial obligations. Information is securely deleted when it is no longer needed.

No method of data transfer over the internet is 100% secure. However, a365 is committed to taking every possible precaution to ensure the protection of your information.

Cookies and similar tracking technologies are used on the a365 website. Cookies are small text files stored in your browser that make the browsing experience easier.

7.1 Use of Cookies

• Maintaining login sessions and providing automatic access
• Remembering your preferred language, game categories, and other settings
• Analysing website performance and identifying technical issues
• Improving security and detecting fraudulent activity

7.2 Cookie Control

You can disable or delete cookies from your browser settings. However, disabling cookies may limit certain features of the site. Cookies required for essential functionality remain active at all times.

As a user of a365, you have several important rights regarding your own information:

• The right to request a copy of the information stored about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your information in certain circumstances
• The right to opt out of marketing communications
• The right to object to the processing of your information, where applicable
• The right to request your information in a structured digital format

To exercise these rights, please contact our customer support team. For more details about the Responsible Gaming Policy, please read the relevant page.

All services on a365 are for persons aged 21 and above only. We strictly prohibit any minor from registering on or using this platform.

If evidence is found that a user created an account by providing a false age, that account will be closed immediately and the relevant information will be retained or deleted in accordance with applicable law.

a365 never knowingly collects information from minors. If any guardian becomes aware of such an incident, please contact us immediately.

a365 reserves the right to change or update this Privacy Policy at any time. For significant changes, users will be notified via their registered email address or through a notice on the platform. Continued use of the service after any changes will be considered as acceptance of the updated Policy.

For any questions or requests regarding this Policy, please contact our customer support team. To learn more about us or for answers to general questions, please visit the page.