a365's commitment to responsible gaming
When sports or casino betting becomes a problem, acting in time is essential. a365 ensures all the tools and support its users need are available.
Registration and betting at a365 is for those aged 21 or older only. Account creation by minors is strictly prohibited.
Gaming is for entertainment, not stress
a365 believes that betting and online casino games should remain a form of entertainment. When someone starts spending beyond their means, taking on debt, or growing distant from family, it is a sign that gaming is no longer under control.
We want every user to play consciously and within their own limits. For this reason, a365 provides several self-regulation tools accessible directly from within the account. Details on how to use these tools are in our Terms and Conditions.
Betting is an adult decision. Only wager money that you can afford to lose without it affecting your daily life. Money meant for family expenses, medical care, or education should never be used for betting.
Under a365's Privacy Policy, your account information and transaction history are fully protected. However, part of your own security is your responsibility too. Do not share your password and do not allow anyone else to use your account.
Tools for setting self-limits
Deposit Limits
Set a maximum daily, weekly, or monthly deposit limit. Once a limit is set it takes effect, and changing it requires a waiting period.
Taking a break
When you feel you need a pause, use the option to temporarily disable your account for anywhere from 24 hours to 30 days.
Self-Exclusion
If you need a longer break, choose self-exclusion. During this period, accessing the account or placing bets will be completely disabled.
Session time limit
Set a limit in advance on how long you play in one sitting. Once the set time is up, you will automatically receive a warning.
Loss limit
Set a maximum amount you can lose within a given period. When the limit is reached, the account is automatically suspended.
Getting support
For any issue, contact a365's 24/7 live chat directly. Our support team speaks Bengali and is available in all situations.
Recognise the signs of a problem
If any of the following signs appear in yourself or someone you know, seek help without delay.
You are spending more on betting than your set monthly budget and are unable to control it.
You find yourself placing bigger bets to recover previous losses.
You feel the need to hide your betting or wins and losses from people close to you.
You have reached a point of borrowing money or selling valuables to fund betting.
Betting is making it difficult to focus at work or in your studies.
Going without betting for even a short time causes you stress, restlessness, or irritability.
Where to find help
a365 Live Chat
Talk to our support team directly, 24 hours a day, 7 days a week. Service is available in both Bengali and English.
Email Support
If you prefer to report an issue in writing, contact us by email. Our team responds to all emails and can assist with account limits or exclusion when needed.
Family and professionals
Talk openly with people close to you. If needed, seek help from a professional counsellor. This step is not a sign of weakness — it is a sign of courage.
a365's promise
Our goal is not only to provide tools but also to create a responsible environment. To learn more about us, visit our About Us page.
- No account is activated without age verification — registration by those under 21 is blocked at a technical level.
- To protect minors, any account can be investigated and closed if requested by a parent or guardian.
- Betting is never presented as a way to get rich quickly in any advertisement or promotional message.
- Once a self-exclusion request is received, all promotional emails and messages are stopped.
- If unusual behaviour is detected, a365's support team reaches out to the user on their own initiative.
- All limit-setting tools are free and available to use at any time.
Keep your family safe
If there are minors in your household, make sure they cannot access your a365 account. Use password protection on your devices and keep your login details private.
If your children are curious about online gaming or betting, have an age-appropriate conversation with them. Betting is an adult matter — making this clear is a parent's responsibility.
If you have questions about a365's terms and conditions or responsible gaming policy, you may find answers in our FAQ section or ask us directly via live chat.
Remember, betting is entertainment — not a source of income. There is no guarantee of winning, and every bet carries the risk of losing money. Staying within your limits is what a smart player does.